How to get help with your water bills

Posted in: Information Published: 16 May 2023

With the cost of living and bills rising, it can be a stressful time. Don’t let water bills add to your worries this winter. If you’re having difficulty paying your water bill or think you may struggle in the future, water companies are ready and waiting to help.  

Help is waiting for those who need it

Don’t miss out on the chance to access lower bills and easier ways to pay. Ask your water company how they can help and find out if you’re eligible.  

Additional support is also available through the Priority Services Register, which offers services to a wide range of people; from those with sight, hearing, or mobility difficulties, to parents with babies under 12 months old.  

For more information check out CCW’s Help with Bills hub – packed with tips, tools and advice on how to tap into support from your water company. 

Reduced charges

More than 1.1 million low-income households are now receiving water bill reductions worth £172 million through social tariffs. Last year the average discount was £149. 

Water companies can reduce bills by as much as 90 per cent in some cases. Take the worry out of water bills this winter by asking your water company if you’re eligible for its social tariff.  

You can also use the CCW’s free Benefits Calculator to see if you’re eligible for an income boost.  

Payment breaks

Need some breathing room with bills? Ask your water company about taking a payment break to ease some of the pressure on your finances.   

A water meter can help

Did you know switching to a water meter can save some households hundreds of pounds. Use CCW’s water meter calculator to see if you might save before taking the plunge. 

More than 200,000 households have capped their water bills through WaterSure. It’s a scheme that helps customers on meters who also receive income-related benefits and use a lot of water due to a medical condition or family size. 

Save money by saving water

Thinking about how you use water at home could save you money on your energy bills. We’ve got easy tips that could save your household hundreds of pounds a year.